Posts Tagged ‘service’

Customer Service

After some discussion with other staff members, our meetings last week, and my own thoughts, I have thought much about customer service. I want to start a series of blog postings for customer service. In my opinion, customer service ranks higher than any other service we offer. It makes a lasting impression, whether good or bad, on our patrons. Because of this, customer service is a priority. So to begin with discussion I want input from everyone. When you hear the words “customer service,” what immediately pops into your head? Answer this question and we’ll see where to go from that point. Thanks!

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Reserve Policy

A few cases have occurred concerning a patron wanting to check out a book and it is on reserve for another patron. After conversing with the other managers and K.C., we have decided the patron who brought the book to the desk is the recipient. Although, this is somewhat of a judgement call on your part. If you feel the book on reserve might be used for research purposes then you have the right to tell the patron there is a hold on the book. If you ever need help in making the decision do not hesitate to ask your manager. Feel free to leave comments here with any questions or concerns you may have. Thanks!

Word of Caution

At the main branch, and probably at all the branches, we have a box full of recycled paper. I was going through it the other day and noticed some items that should not have been in there so I wanted to make a post about what not to put in these boxes. Blank paper should never be placed in these boxes. Put it back into the copier to be used for actual printing. Prints that a patron has rejected but still has any of their personal information on it, even an email address, should not be placed in the box. Lastly, anything we print off from Atriuum that has patron’s information on it should not be placed in the box. This is true of reserve lists too because they still have the patron’s name on it. So, just be careful about what is put into these boxes. Thanks.

Form 1099

Andy informed me today that IRS From 1099 cannot be used from the Internet. This form is not sent to us. Inform patrons this is a form they need to acquire from their employer. If you have any questions call RayRay “The Taxman.”

Please Read

Per K.C. from our manager’s meeting on December 4, there will be no charge on copies and/or faxes for those applying for jobs. We want to offer this as a service for those unemployed and looking for a job. If you have any questions just ask your building manager. Thanks.

A Must Read Article

If you haven’t heard on the news or in the newspaper this morning, Tennessee has been ranked almost last in the nation for its public libraries in almost every category. The link below is to an article in The Tennessean written about the underfunding of our libraries. Please take the time to read this article. In light of this, we need to realize how important the services we offer are to our patrons. Even though we are not given the resources we need and deserve, we can still offer a lot. If we do our best with what we have maybe more people will see how important we are to our community. Ok, I’m off my soapbox now. Thanks.

Read the article here.