Customer Service

After some discussion with other staff members, our meetings last week, and my own thoughts, I have thought much about customer service. I want to start a series of blog postings for customer service. In my opinion, customer service ranks higher than any other service we offer. It makes a lasting impression, whether good or bad, on our patrons. Because of this, customer service is a priority. So to begin with discussion I want input from everyone. When you hear the words “customer service,” what immediately pops into your head? Answer this question and we’ll see where to go from that point. Thanks!

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6 responses to this post.

  1. Posted by Ray on July 29, 2009 at 1:15 am

    The key word is service, providing and responding to the requests of the
    patrons in a friendly and courteous manner when they approach the circulation
    desk.

    Reply

  2. Posted by KC on July 29, 2009 at 3:42 pm

    I think of having the service person’s undivided attention, a smile, and feeling like they will go to any length to help me.

    Reply

  3. Posted by Virginia Borrelli on July 30, 2009 at 8:20 pm

    Satisfaction -Fulfillment- Interaction that leads to something positive.
    Once I was in a store and the salesperson would not acknowledge my presence
    with eye contact or by speaking needless to say I never went back.
    Service with a smile and showing eagerness to help wins my vote everytime!

    Reply

  4. Posted by Vickie on August 1, 2009 at 5:14 pm

    “There is only one boss. The customer.
    And he can fire everybody in the company from the chairman on down,
    simply by spending his money somewhere else.”
    Sam Walton

    This is true in our type of business also, he could be spending his time somewhere else. Ray you got it right, it’s about friendly service and you must go the extra mile for the patron. Use that patron’s name and thank them for coming in and using our services and for supporting the library.

    Reply

  5. Posted by Brittney on August 13, 2009 at 8:40 pm

    I totally agree with Vickie.

    Reply

  6. Posted by clawrence on September 24, 2009 at 2:24 pm

    Good customer service is thinking of all customers when giving help. We must never show favortism to a customer that we would not extend to another. We are here to serve the patron but must keep fairness in mind. If a customer knows we are a pushover they will take advantage, which does not serve the whole.
    A customer that is standing in front of you gets help first. I do not like it when I wait patiently for my turn and have to wait for staff to finish a conversation with another staff member or answer the phone and keep me waiting. No side conversations.
    Good customer service is not answering a cell phone.

    Reply

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